TERMS OF PURCHASE
BUSINESS INFORMATION
Brand: Homelissell
Seller: Shenzhen Jingyue Network Co., Ltd.
Legal Representative: Xiong Shuai
Email: service@homelissell.com
Telephone: +86 15576132796
Website: homelissell.com
These Terms of Purchase apply to purchases made through homelissell.com.
SELLER
Products purchased through Homelissell are sold by:
Shenzhen Jingyue Network Co., Ltd.
ORDER PLACEMENT
Before submitting an order, customers should review:
Selected product
Quantity
Variant or specification
Price
Shipping address
Contact information
Payment details
Customers are responsible for ensuring that information submitted during checkout is accurate.
ORDER CONFIRMATION
After an order is submitted, an electronic order confirmation may be provided.
An automated confirmation does not necessarily mean the order has been finally accepted or dispatched.
PAYMENT
Orders must be paid using an available payment method offered during checkout.
Payment authorization may be subject to verification by the applicable payment provider.
PRICES
Prices are displayed on the website in the applicable storefront currency.
Where required, shipping charges, taxes, or other applicable amounts may be calculated or displayed during checkout.
PRODUCT AVAILABILITY
All orders are subject to product availability.
If a product becomes unavailable after an order is placed, we may contact the customer regarding an alternative, delay, partial fulfillment, cancellation, or refund.
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
Processing periods may be longer during weekends, public holidays, promotional events, or periods of unusually high demand.
SHIPPING
After dispatch, estimated delivery generally takes approximately 7–15 business days.
Delivery times are estimates and may be affected by logistics providers, customs, weather, destination, public holidays, and other circumstances outside our reasonable control.
TRACKING
Tracking information may require approximately 24–48 hours after dispatch before carrier updates become visible.
ORDER CHANGES
Customers should contact:
service@homelissell.com
as soon as possible if an order needs to be changed.
Changes cannot be guaranteed after order processing or fulfillment has started.
CANCELLATION
Orders may be cancelled only where cancellation remains operationally possible.
Once an order has entered processing or shipment, we may be unable to cancel it.
RETURNS
Eligible products may be returned within 30 days of delivery, subject to our Return Policy.
REFUNDS
Approved refunds are normally returned to the original payment method.
Banks, card issuers, and payment providers may require additional business days before a processed refund appears in the customer's account.
DAMAGED OR INCORRECT PRODUCTS
Customers should contact us promptly if a product arrives damaged, defective, or materially different from the product ordered.
Supporting photographs or video may be requested to help assess the issue.
CUSTOMER RESPONSIBILITIES
Customers should review product descriptions, dimensions, materials, colors, compatibility, and other relevant characteristics before placing an order.
LEGAL RIGHTS
These Terms of Purchase do not remove or restrict mandatory consumer rights that cannot legally be excluded.
CONTACT
Homelissell
Shenzhen Jingyue Network Co., Ltd.
Email: service@homelissell.com
Telephone: +86 15576132796
Customer Service Hours: 8:00 AM–10:00 PM