FREQUENTLY ASKED QUESTIONS
BUSINESS INFORMATION
Brand: Homelissell
Operated by: Shenzhen Jingyue Network Co., Ltd.
Email: service@homelissell.com
Telephone: +86 15576132796
Customer Service Hours: 8:00 AM–10:00 PM
Website: homelissell.com
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
HOW LONG DOES SHIPPING TAKE?
After dispatch, estimated delivery generally takes approximately 7–15 business days.
Delivery times may vary depending on destination, logistics provider, customs processing, weather, public holidays, or other circumstances outside our reasonable control.
HOW CAN I TRACK MY ORDER?
Where tracking is available, tracking details may be provided after your order has been dispatched.
Carrier tracking information may require approximately 24–48 hours after shipment to display its first update.
CAN I CHANGE MY SHIPPING ADDRESS?
Contact us immediately at service@homelissell.com if you notice an incorrect shipping address.
Address changes may be possible only before an order has entered processing or shipment.
Once the parcel has been handed to the carrier, we cannot guarantee that the delivery address can be changed.
CAN I CANCEL MY ORDER?
Please contact us as soon as possible.
If the order has not entered processing or shipment, we will attempt to cancel it.
Once fulfillment has started, cancellation cannot always be guaranteed.
WHAT IF MY ORDER ARRIVES DAMAGED?
Contact service@homelissell.com and provide your order number together with clear photographs or videos showing the issue.
We will review the information and provide an appropriate solution based on the circumstances.
CAN I RETURN AN ITEM?
Eligible products may be returned within 30 days of delivery.
Returned products should generally be unused, in substantially the same condition in which they were received, and include original packaging and accessories where applicable.
Please review our Return Policy for full details.
WHEN WILL I RECEIVE MY REFUND?
Once an approved return is received and inspected, we will notify you regarding the refund status.
Approved refunds are generally issued to the original payment method.
Your bank, card issuer, or payment provider may require additional business days to post the refund to your account.
WHY DOES THE PRODUCT LOOK SLIGHTLY DIFFERENT FROM MY SCREEN?
Product colors and appearance may vary slightly because of screen settings, lighting conditions, photography, materials, and normal production variations.
We aim to represent products as accurately as reasonably possible.
HOW CAN I CONTACT HOMELISSELL?
Email: service@homelissell.com
Telephone: +86 15576132796
Customer Service Hours: 8:00 AM–10:00 PM