SHIPPING POLICY
BUSINESS INFORMATION
Brand: Homelissell
Operated by: Shenzhen Jingyue Network Co., Ltd.
Email: service@homelissell.com
Telephone: +86 15576132796
Website: homelissell.com
Thank you for shopping with Homelissell.
This Shipping Policy explains our general order processing, dispatch, tracking, and delivery practices.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Processing time refers to the time required to verify, prepare, and arrange shipment of an order. It does not include carrier transit time.
Processing may take longer during weekends, public holidays, major promotional events, or periods of unusually high order volume.
ESTIMATED DELIVERY TIME
After dispatch, estimated delivery generally takes approximately 7–15 business days.
This timeframe is an estimate and is not a guaranteed delivery date.
Delivery may be affected by factors including:
Carrier delays
Customs inspections
Weather conditions
Public holidays
Local logistics disruptions
Remote destinations
Incorrect or incomplete delivery information
Unexpected events outside our reasonable control
TRACKING INFORMATION
Where tracking is available, tracking information may be provided after shipment.
Carrier systems may require approximately 24–48 hours after dispatch before the first tracking update becomes visible.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after submitting an order, contact:
service@homelissell.com
We will attempt to update the address if the order has not already been processed or shipped.
Once the parcel has been handed to the carrier, we cannot guarantee that the delivery address can be changed.
FAILED DELIVERY
If delivery fails because of an incorrect address, unavailable recipient, refusal of delivery, or another customer-related circumstance, additional charges may apply if the parcel needs to be resent.
DAMAGED PACKAGES
If your parcel arrives visibly damaged, please photograph the external packaging and product before disposing of the packaging.
Contact us at service@homelissell.com with your order number and supporting photographs.
LOST OR DELAYED ORDERS
If tracking information shows an unusual delay or no movement for an extended period, please contact us.
We may investigate the shipment with the relevant logistics provider.
CUSTOMS AND IMPORT REQUIREMENTS
International shipments may be subject to customs inspections, taxes, import duties, or other charges depending on the destination.
Where applicable, these charges may be the responsibility of the recipient unless otherwise stated during checkout.
CONTACT
Email: service@homelissell.com
Telephone: +86 15576132796
Customer Service Hours: 8:00 AM–10:00 PM