š Return Eligibility
Homelissellā¢ accepts eligible return requests submitted within 30 days of delivery.
To qualify, a product should be unused, clean, undamaged, and returned with its original packaging, instructions, accessories, and identifying labels. Proof of purchase is required.
Because pet toys come into close contact with animals, products showing chewing, saliva, hair, odor, stains, washing, outdoor use, or other signs of use may not be eligible for return for hygiene and safety reasons.
š© Starting a Return
Contact service@homelissell.com before sending an item. Include:
- Your order reference.
- The product name.
- The reason for the request.
- Photographs when the item is damaged or incorrect.
Approved requests will receive return instructions. Items sent without authorization may be delayed, refused, or returned to the sender.
š¦ Damaged or Incorrect Products
Inspect your delivery soon after arrival. If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us with clear photographs of the product, packaging, and shipping label.
š§¾ Inspection and Refunds
Returned products are inspected before approval. When approved, the refund is issued through the original checkout method. Original shipping charges and return shipping expenses are generally non-refundable unless the return results from a verified fulfillment error or qualifying product issue.