RETURN POLICY
BUSINESS INFORMATION
Brand: Homelissell
Operated by: Shenzhen Jingyue Network Co., Ltd.
Email: service@homelissell.com
Telephone: +86 15576132796
Website: homelissell.com
We want customers to have a clear and straightforward process when requesting a return or refund.
30-DAY RETURN PERIOD
Eligible products may be returned within 30 days from the date the order is delivered.
To request a return, contact:
service@homelissell.com
RETURN ELIGIBILITY
Unless otherwise required by applicable law, returned products should generally:
Be returned within the applicable 30-day return period
Be unused or in substantially the same condition in which they were received
Include original packaging and accessories where applicable
Include proof of purchase or relevant order information
Certain products may not be eligible for return where permitted by applicable law, including customized goods, products damaged through misuse, or items that cannot reasonably be returned for hygiene or safety reasons.
RETURN AUTHORIZATION
Please contact us before sending a product back.
Our customer service team will review your request and provide return instructions where the return is approved.
Products sent without prior return instructions may be delayed or may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive an item that appears damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please provide:
Order number
Description of the issue
Clear photographs or video
Photographs of packaging where relevant
We will review the information and provide an appropriate solution based on the circumstances.
REFUNDS
After an approved return is received and inspected, we will notify you regarding the refund status.
If approved, the refund will normally be issued to the original payment method.
After Homelissell processes the refund, your bank, card issuer, or payment provider may require additional business days before the funds appear in your account.
SHIPPING FEES
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Return shipping costs may be the customer's responsibility unless the item was incorrect, defective, damaged upon arrival, or otherwise protected by applicable consumer law.
ORDER CANCELLATION
If you wish to cancel an order, contact us immediately.
We will attempt to cancel orders that have not entered fulfillment or shipping.
Once processing or shipment has begun, cancellation cannot be guaranteed.
REFUNDS TO ORIGINAL PAYMENT METHOD
For accounting and fraud-prevention purposes, refunds are normally returned to the payment method originally used for the purchase.
CONSUMER RIGHTS
Nothing in this Return Policy is intended to restrict any mandatory consumer rights that cannot legally be excluded.
CONTACT
Email: service@homelissell.com
Telephone: +86 15576132796
Customer Service Hours: 8:00 AM–10:00 PM